Free design mockups are included for orders of 6 units or more. For orders below 6 units, a design fee of $30 will apply. Once the design is approved, no further changes can be made after production begins. We manufacture based on the approved design. The free mockup covers basic design elements; complex designs may incur additional charges. Free mockups are digital only. Physical samples will require additional costs. Two free revisions are included with the mockup. Any additional changes will incur a fee.

We print, cut, and sew all items on demand. We use textile sublimation that allows all over printing on our products, ensuring that the colors are brighter and last over time. Unlike screen printing, this technology prevents the fabric pores from clogging, thus ensuring better breathability.

• Our turnaround time is usually 8-12 business days Monday thru Friday and does not include weekends and holidays. 
• Our turnaround time includes production and shipping time. 
• Please be aware when placing big orders our turnaround time may vary please contact us for more specific timing. 
• Business days will start counting once the order is placed and the design proposal is approved.
• Since our products are made to order, express orders with shorter times than those already established cannot be possible.

Yes, we do please contact one of our sales representatives so you can send at info@polosrus.com before placing your order, we would create an invoice so you can pay it without the sales tax.

In case you have already paid for it and the order is under the same name as the certificate we can make a refund for the taxes once our accounting department confirms the certificate is valid.

Note: This would have to be within the same month of the purchase.

If you have placed an order mistakenly or made up your mind after the order was already bought, you are eligible to cancel your order within 60 minutes after making the purchase.

If you wish to cancel your order, please contact us at info@polosrus.com as soon as possible.

Keep in mind that if you have overstepped the 60 minute cancellation period you are no longer entitled to have your order cancelled.

One of our strongest features is the quality of our product and we maintain a product satisfaction rate of 99%. We always try to do our best, but in case we make a mistake returns are accepted within 7 calendar days from the date of delivery. After 7 days, we will no longer accept return requests for any reason. If you need to return an item, please ensure that you initiate the return process within this time frame.